Privacy Policy
Small Town Wellness
Last updated: March 31st, 2026
1. Introduction
Small Town Wellness (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services.
By using our website or submitting your information, you agree to the terms outlined below.
2. Information We Collect
We may collect personal information when you:
Fill out a form on our website
Join our waitlist or request an appointment
Contact us by email or phone
This information may include:
Name
Email address
Phone number
Service interests
Information you provide about your health or concerns
We only collect information that is necessary to respond to your inquiry and provide appropriate services.
3. Health Information
As a healthcare provider, we may collect personal health information through our third-party booking system.
This information is handled in accordance with applicable privacy laws in Ontario, including the Personal Health Information Protection Act (PHIPA).
Health information is collected, used, and stored securely through our booking platform and is only accessed by authorized professionals involved in your care.
4. Third-Party Booking & Payment Systems
Small Town Wellness uses a third-party platform (such as Jane App) to manage appointment bookings and securely store client information.
Any personal or health information submitted through the booking system is subject to that platform’s privacy and security policies.
We do not process or store payment information directly on our website. Payments and direct billing are handled through secure third-party systems.
5. How We Use Your Information
We use your information to:
Respond to inquiries and appointment requests
Contact you when booking becomes available
Schedule and manage appointments
Send appointment reminders
Provide clinic updates and relevant information
Improve our services and website experience
We do not sell or share your personal information for marketing purposes.
6. Email Communication
By submitting your information, you consent to being contacted by Small Town Wellness via email or phone.
This may include:
Appointment-related communication
Clinic updates and opening announcements
Relevant service information
You may unsubscribe from non-essential communications at any time.
7. Website Analytics & Cookies
Our website may use tools such as Google Analytics or similar technologies to collect anonymous data about how visitors use our site.
This may include:
Pages visited
Time spent on the site
Device and browser type
This information is used to improve website performance and user experience. It does not identify you personally.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
This includes:
Secure third-party systems for booking and health records
Limited access to personal information
Standard website security measures
9. Your Rights
You have the right to:
Request access to your personal information
Request corrections to your information
Withdraw consent for communication (where applicable)
To make a request, please contact us using the information below.
10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Small Town Wellness
710 Balm Beach Road, Unit 2
Midland, Ontario
L4R 0J7
info@smalltownwellness.ca
(519) 902-7705
11. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.
Your privacy matters to us. If you have any questions, we’re always happy to help.